Responsible Gaming
at nabaji —
Play Smart, Stay Safe
nabaji believes that gaming should always be an enjoyable, controlled activity. This page outlines the tools, policies, and support resources available to every player in Bangladesh — from deposit limits and session timers to full self-exclusion options.
Tools Designed to Keep You in Control
nabaji provides a full suite of responsible gaming features. Every registered player in Bangladesh can access these tools instantly through their account dashboard or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your nabaji account. Once a limit is active, it cannot be increased for at least 24 hours, giving you time to reflect before raising your spending ceiling.
Self-Exclusion
Request a temporary or permanent self-exclusion and nabaji will immediately block access to your account. Self-exclusion periods range from 1 month to 5 years, and permanent exclusion is also available on request.
Time-Out Periods
Take a short break from gaming with a time-out of 24 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place bets, make deposits, or access casino games.
Session Time Reminders
Enable session duration alerts that notify you after a set amount of time spent on the platform — for example, after 30 minutes or 1 hour. These reminders help you stay aware of how long you have been playing.
Reality Checks
nabaji can display periodic on-screen notifications showing your net gaming activity for the current session — including total bets, total wins, and session duration — so you always have a clear picture of your gambling behaviour.
24/7 Support Access
Our responsible gaming support team is available around the clock. Whether you want to activate a limit, request self-exclusion, or simply talk to someone about your gaming habits, contact us at [email protected] or via live chat.
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1 Our Commitment to Safe Play
At nabaji, we believe that online gaming and sports betting should be a form of entertainment — nothing more, nothing less. Our responsible gaming programme is built on the principle that every player deserves the tools, information, and support they need to keep their gambling activity within safe, enjoyable limits.
nabaji serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We recognise that gambling, if not approached carefully, can develop into a harmful habit for a small proportion of players. That is why responsible gaming is not an afterthought at nabaji — it is a core part of how we operate, built into the platform at every level.
We are committed to maintaining a gambling environment that is transparent, fair, and protective of vulnerable individuals. This means enforcing strict age verification, providing practical player-controlled tools, training our support staff to recognise and respond to signs of problem gambling, and maintaining open channels through which any player can seek help quickly and confidentially.
nabaji's Responsible Gaming Pledge: We will never encourage players to chase losses, we will never market to individuals who have self-excluded, and we will always provide honest, accessible information about the risks associated with gambling.
2 18+ Age Restriction Policy
Gambling on nabaji is strictly permitted for individuals aged 18 years and above only. This is a firm, non-negotiable requirement that applies to all players regardless of the game, betting market, or promotional offer involved. No exceptions are made.
During the registration process, all players are required to confirm that they are aged 18 or above by ticking the age verification declaration. nabaji also conducts identity checks as part of our KYC (Know Your Customer) process. Players may be asked to submit a copy of their National Identification Card (NID), passport, or other government-issued identification document to verify their age before withdrawals are processed.
If a player is found to have provided false information about their age during registration, nabaji reserves the right to void all bets and winnings associated with the account, return the original deposit amount, and permanently ban the account from the platform.
Protecting minors: If you share a device with younger family members, we strongly recommend using parental control software to restrict access to online gambling sites. Free parental control tools are widely available for Android and iOS devices as well as desktop browsers. If you suspect that a minor has opened or is using a nabaji account, please contact us immediately at [email protected].
3 Recognising Problem Gambling
Problem gambling, sometimes called gambling disorder, is characterised by a persistent, recurring urge to gamble despite negative consequences to the individual's financial situation, relationships, or mental health. It can affect anyone, regardless of experience level, income, or background.
The following signs may indicate that gambling has moved beyond a recreational activity and become a problem. If you recognise several of these signs in yourself or someone you know, we encourage you to reach out for support as soon as possible.
Self-Assessment Checklist
Ask yourself honestly whether any of the following statements apply to you:
Do you find yourself gambling with money you cannot afford to lose — for example, money set aside for rent, food, or bKash/Nagad bills?
Do you feel a strong urge to continue gambling after losing, in order to win back what you have lost ("chasing losses")?
Do you spend increasing amounts of time or money on gambling to achieve the same level of excitement?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Have you lied to family members or close friends about how much time or money you spend on gambling?
Has gambling caused you to neglect work, studies, family responsibilities, or important personal relationships?
Do you feel anxious, irritable, or restless when you are not gambling, or when you try to reduce your gambling activity?
If you answered "yes" to two or more of the questions above, this may be an early sign that your gambling is becoming problematic. Please use one of the tools described below — such as a deposit limit or time-out — and consider reaching out to our support team or a professional counselling service. Seeking help early makes a significant difference.
4 Self-Exclusion Options
Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become, or is becoming, a problem. When you activate a self-exclusion on nabaji, your account is immediately suspended. You will not be able to log in, place bets, make deposits, or access any casino games for the duration of the exclusion period.
nabaji offers the following self-exclusion options:
Short-Term Exclusion
Choose a break of 1 month, 3 months, or 6 months. Your account is suspended immediately and reactivated automatically when the period ends, after a mandatory 24-hour cooling-off review.
Extended Exclusion
Choose a longer exclusion of 1 year, 2 years, or 5 years. During this period your account remains closed and you will be removed from all marketing communications.
Permanent Exclusion
Request a permanent, irrevocable closure of your nabaji account. This cannot be undone. We will delete your marketing data and ensure you are never contacted with promotional material again.
How to Apply
Visit your account dashboard and navigate to the Responsible Gaming section, or contact our support team at [email protected] or via live chat. Exclusions are applied within minutes of a verified request.
Important: During a self-exclusion period, please also consider installing third-party blocking software such as Gamban or Betfilter on your devices to prevent access to other gambling sites. Self-excluding from nabaji alone will not prevent access to other platforms.
5 Deposit & Spending Limits
nabaji allows every player to set voluntary limits on how much money they can deposit into their account over a defined time period. These limits apply across all payment methods available in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
You can set a deposit limit in three timeframes:
- Daily deposit limit: The maximum amount you can deposit in any single calendar day. For example, you may set a daily limit of ৳500.
- Weekly deposit limit: The maximum total amount you can deposit across a rolling 7-day period. For example, ৳2,000 per week.
- Monthly deposit limit: The maximum total amount you can deposit across a rolling 30-day period. For example, ৳6,000 per month.
Deposit limits take effect immediately when you lower them. If you choose to increase a deposit limit, the change does not take effect for at least 24 hours — this waiting period is built in deliberately, so that decisions to increase spending are made with time for reflection, rather than in the heat of the moment.
Recommended practice: Before you start playing on nabaji, decide on a realistic entertainment budget for the week or month and set a deposit limit that reflects it. Treat your gambling budget the same way you would treat a ticket to a cricket match or any other leisure activity — a fixed amount you are comfortable spending for the entertainment it provides.
6 Time-Out & Cool-Off Periods
A time-out is a shorter, less permanent break from gambling. It is designed for players who want to pause their activity for a defined period without permanently closing their account. Unlike self-exclusion, a time-out has a fixed end date after which you can choose to resume playing.
nabaji offers the following time-out durations:
- 24-hour time-out: A one-day pause, useful if you feel you have played more than you intended in a single session.
- 7-day time-out: A one-week break, ideal if you want to step back and reassess your gaming habits without a long-term commitment.
- 30-day time-out: A one-month pause that gives you meaningful time away from the platform to reflect on your gambling activity.
During any time-out period, your account remains technically open but is fully suspended — you cannot log in, deposit, place bets, or access any games. Once the time-out period expires, you will need to actively choose to resume play; the account does not automatically resume in a way that could catch you off-guard.
In addition to time-out periods, nabaji also offers session reminders that alert you at regular intervals during a play session. You can set these reminders to trigger every 30 minutes, 1 hour, or 2 hours. The reminder displays your session duration and net gaming activity, giving you a moment to pause and decide whether to continue.
To activate a time-out: Log in to your nabaji account, go to the Responsible Gaming section in your account settings, and select the desired time-out duration. Alternatively, contact our support team at [email protected] and they will apply the time-out to your account immediately.
7 Support Resources
If you or someone you know is struggling with gambling-related problems, seeking professional help is the most important step you can take. Below are some general guidance points and the types of organisations that provide support for problem gambling. nabaji encourages any player who is concerned about their gambling to reach out without delay.
Types of support available:
- Counselling services: Professional counsellors and therapists trained in gambling addiction can help you understand the triggers behind your gambling behaviour and develop healthier coping strategies. Many services are available confidentially.
- Support groups: Peer support groups bring together individuals who have experienced problem gambling in a safe, non-judgmental environment. Sharing experiences with others who understand the challenge can be a powerful part of recovery.
- Family support: Problem gambling affects not only the individual but also their family and close relationships. Dedicated support services are available for family members and partners of those affected by gambling disorder.
- Financial counselling: If gambling has led to financial difficulties, independent financial advisors can help you create a plan to manage debts, prioritise essential payments (such as rent and utilities paid via bKash or Nagad), and rebuild financial stability.
- Crisis helplines: If you or someone you know is in immediate distress related to gambling, mental health, or financial hardship, please contact a crisis support line available in Bangladesh. Speaking to a trained professional can make an immediate difference.
nabaji's responsible gaming team can help connect you with appropriate support resources. Please contact us at [email protected] or via live chat — our team is available 24/7 and will treat your inquiry with complete confidentiality and compassion.
Confidentiality guarantee: Any player who contacts nabaji's responsible gaming team for support will have their inquiry handled in strict confidence. Information shared with our responsible gaming staff will not be used for any commercial purpose and will not be disclosed to any third party except where required by law.
8 Contact nabaji Support
Our dedicated responsible gaming support team is available around the clock to assist you. Whether you want to set up a deposit limit, activate a time-out, request self-exclusion, or simply talk through any concerns about your gaming activity, we are here to help — without judgment.
Live Chat
Connect with a live agent via your account dashboard. Average response: 2–5 minutes.
Available 24/7When contacting us about a responsible gaming matter, please include your registered account username and a brief description of the tool or support you need. Our team will verify your identity and apply any requested restrictions within minutes of receiving your message.
We also welcome feedback on how we can improve our responsible gaming programme. If you have a suggestion that would help nabaji better protect players across Bangladesh, please share it with us — we take every piece of feedback seriously and use it to strengthen our platform.
Play Responsibly at nabaji
Set your limits, stay in control, and enjoy cricket betting, live casino games, and slots on Bangladesh's trusted gaming platform — safely and within your means.